FAQ’s

All items take up to 2 weeks to make and ship.

This is because they are all handmade by Zoe - a one-woman-band .

You will receive a tracking number once they have been made and on their way.

If you have an urgent request, please contact zintheattic@gmail.com and they may be able to help ship your item sooner.

Care instructions :

All items are handmade to a high standard with overlocked seams for durability.

To ensure they stay the way they are meant to we recommend :

* Wash at 30*c

* Line or air dry

* Do not tumble dry

* Do not bleach

* Keep away from fire

Adventure Period Pants:

Wash before wearing for the first time.

Rinse in cold water after wearing then pop in the wash with the rest of your laundry.

DO NOT USE FABRIC CONDITIONER - this leaves a coating on the surface and reduces absorbency.

All items will be posted in recycled packaging, we love to reuse and reduce waste by using things that have already been produced and are fit for purpose.

All listings will have a size chart. If you need any further information or feel the size doesn’t cater for you, please contact zintheattic@gmail.com where we will try to help out.

I want Z in the Attic workshops to be relaxed, welcoming and enjoyable, so here’s the important stuff you need to know before booking.

Booking & payment

Workshop places are limited and your place is secured once full payment has been made.

Please check the date, time, location and workshop details carefully before booking.

By booking a workshop place, you agree to these terms.

If you can no longer attend

Workshop bookings are for a specific date and places are limited, so please make sure you can attend before booking.

If you can no longer make it, please let me know as soon as possible.

I’ll do my best to fill your place. If your place can be resold, I’ll refund your workshop fee.

You’re also welcome to transfer your place to someone else. Just let me know their name and contact details before the workshop.

If your place cannot be filled or transferred, I may not be able to offer a refund.

If I have to cancel

Very occasionally I may need to cancel or postpone a workshop due to illness, circumstances outside my control, or because the workshop cannot go ahead as planned.

If I cancel a workshop, you’ll be offered either a place on a rescheduled date or a full refund of your workshop fee.

Z in the Attic cannot cover additional costs you may have incurred, such as travel or accommodation.

Workshop information

Z in the Attic workshops vary in length, location, materials and experience level.

Please read the individual workshop listing before booking. It will tell you where the workshop is taking place, what is included and anything you need to bring.

Any additional information you need will be sent to you before the workshop.

Materials

Some workshops include all materials and others require you to bring your own fabric or supplies.

This will always be explained in the individual workshop listing.

If you’re unsure whether something you’re planning to bring is suitable, please get in touch before the workshop - I’m very happy to help.

Accessibility & additional requirements

Workshop locations and accessibility vary.

If you have accessibility requirements or anything else that may affect your participation, please get in touch before booking so we can talk about what you need and whether the workshop and venue are suitable.

Under 16s

Anyone under 16 must be accompanied by a responsible adult unless the individual workshop listing specifically says otherwise.

Please contact me before booking for someone under 16 so I can make sure the workshop is suitable.

On the day

Please arrive in time for the workshop to start promptly.

If you’re running late, please let me know where possible. I’ll do my best to help you catch up, but unfortunately I can’t extend the workshop beyond its advertised finish time.

Questions?

If you’re unsure whether a workshop is suitable for you, what you need to bring, or anything else, please email hello@zintheattic.co.uk before booking.

Returns on standard sized products are only accepted if the item(s) have not been washed or worn and returned to Z in the Attic in the same condition it was issued. If it has, the order will be returned to you.

We accept orders that are returned within 14 days of you receiving it if you change your mind. You will receive a full refund, minus postage.

If your order does not arrive in a timely fashion, please let us know as soon as possible so we can chase the provider. Any refund and/or replacement will be processed once the delivery partner has classed the parcel as lost as per their standard terms

We do not accept returns on custom orders where the item has been adapted to your own specific requirements.

If you do receive an order that has a fault or is not up to our high standards, please email hello@zintheattic.co.uk as soon as possible whereby a full refund or exchange will be offered.

Yes!

Currently products are in carefully selected shops, if you would like more information please email zintheattic@gmail.com